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Shipping & Returns

MTR Custom Leather, LLC strives hard to customize each holster with the best quality and detail.

Before Placing an Order Please READ:

User Accounts:

If you decide to place an order without making a user account with us, then you will not be able to access your order, status of order, order notes, order changes, etc. If you decide to make an account after you place your order, then the order will not show up on your account automatically, you will need to email us at sales@mtrcustomleather.com to link your order with your account manually.

Production Time Frame:

MTR Custom Leather, LLC strives hard to customize each leather good with the best quality and detail. Because each holster is custom- made to order, we ask you to be patient with us. When you order from MTR Custom Leather, LLC, please allow 3-4 weeks for order to be completed (shoulder rigs, ankle rigs, thigh rigs, full exotic leather items can take up to 6 weeks). It’s not that it takes that long to manufacture the order, but it’s the position in line of the order when placed. Therefore, we charge you for your order when you first place the order to secure your spot in line and we do not want to keep or hold any financial information. The turnaround time is based on the difficulty of the order. For an example, if the order is a shoulder rig or ankle rig than you’re most likely going to wait longer compared to someone just ordering a gun belt or a magazine pouch. Also, some weeks we can produce more leather items than some weeks due to employees present each week (sickness, kids, vacation, etc.) Covid-effects of material, weather conditions, holidays, etc.

Expedite Service:

MTR Custom Leather, LLC offers expedite order service for customers who might need their order in a faster period due to concealment class, birthdays, occasions, holidays, or they just want it faster. Expedite orders do not affect our current production time. Expedites orders are usually done after hours (over time as a bonus) for employees. Expedite Service includes getting your order faster, shipping cost (shipped by USPS Priority 2-Day), full insurance on order and tracking. The BEST part is, only one employee works on your order from start to finish focusing only on your order for completion! Expedite orders is an estimated time frame and not guaranteed, however you will receive your order ALOT faster than our standard time frame, not that’s GUARANTEED. The given time frame is during business days, weekends and holidays not included.

Processing of Orders:

MTR Custom Leather, LLC wants to inform all customers that each order is made to order. When the order is placed, our customer service will process the order and look for the obvious (missing color, shooting hand etc.). Next step is the waiting process, the order will be put in line for production. Once the professional manufactures start to craft your orderthey may conclude that your order may not be able to be completed; due to multiple of reasons, like the variations (laser/lights/optics/weapon), options (color/leather/enclosed end). Some options may not be functional once properly crafted all together. If the order seems unsafe or non-functional when crafted, then we will contact you by email or phone to give you other options.

Change of Order:

Once you place your order and later find out that you made a mistake or need to change your order, please contact us through email at sales@mtrcustomleather.com. The first change of order is FREE; however, you decide to change your order again there will be an $10 fee each change.

Status Updates:

To find out the status of your order login to your MTR Custom Leather, LLC account and your initial production time (from the day you placed the order) is noted in the note section on your account. To find out the status update of your order, please send us an email at sales@mtrcustomleather.com.


If you decide to cancel your order for any reason, please contact us through email only at sales@mtrcustomleather.com. Upon canceling your order, you will have the option to choose a full refund in the form of a gift card or a partial refund back onto your card (10% fee of the total is charged). The fee is used to cover the merchant service fees that is charged to MTR Custom Leather, LLC when you first placed your order and for the refund.

(PayPal also, will not allow any refunds if the payment was accepted longer than 6 months ago. Therefore, MTR Custom Leather, LLC has no other option but to send you a gift card for the amount, if it’s been longer than 6 months.)

Shipping Carriers:

MTR Custom Leather, LLC uses USPS and UPS for all shipping. You can choose at checkout how you would like your package shipped.

Missing/Lost/Delay Packages:

MTR Custom Leather, LLC will take responsible for any missing, lost or delay packages. The process can take time depending on the carrier service. However, we will do our best to get the situation revolved. If you think your package is missing, delay or lost, please contact your local post office first. If the carrier states the package is lost or missing, then contact MTR Custom Leather, LLC, so we can start a claim.


  • MTR Custom Leather, LLC stands behind the craftsmanship of all our products. If your order has any manufacturing defects due to normal use such as stitching, leather, retention, and hardware within the year of receiving, we will take all necessary actions to correct the problem. Service and repair charges may apply.
  • If the defect is found to be because of misuse or abuse, we will communicate with you to reach a fair repair or replacement cost.
  • If any chemicals or solutions have been applied to the product, then the warranty is no longer in affect.
  • If the item(s) have been tailor with, then the warranty is no longer in affect.
  • Ukoala Bags must be registered for warranty REGISTER LINK

 Return Policy:

  •  MTR Custom Leather, LLC strives hard to customize and craft each item with the best quality and detail by hand. When you first receive your order, please check to make sure the order is as you have ordered (color, shooting hand, weapon, etc.). If you noticed the order is incorrect, please contact us by email with the concern and pictures of your item (after 30 days the order is yours). If you do not contact us before you ship the item back to us, then your item may be lost in the returns department, no guarantee.
  • If you receive the order and you just do not like it for any reason, then unfortunately there is no returns, exchanges, or refunds.

(Keep in mind that some products may be slightly different than the pictures online due to the custom-made nature of the product. When you make something custom from genuine leather, no two items will be identical. Some of the pictures may be slightly altered from how they appear. Colors may also vary. Additionally, dark, and light areas may appear on products due to animals’ pores in the hide. Exotic Leather tends to show less detail due to the thickness and texture.)

  • Any item returned must be unused and in “as new” condition, with original untorn package or there may be a 30% restocking fee.
  • Belts that are made to your individual sizing specifications are not returnable for exchange or refund. No exceptions! Please, carefully follow our measuring instructions on our “FAQ” page located under important links.
  • Expedite fee and shipping charges are non-refundable.

Financial Information & Privacy Statement

All client information is private and confidential; we do not share, trade, or sell to anyone.

MTR Custom Leather, LLC uses a couple of merchant services to help better serve you. If you would like to place an order by phone, please call for assistance (336) 879-2166.

PayPal for secure online transactions. The service allows you to send money without sharing financial information, with flexibility to pay using your PayPal account balances, bank accounts, all major credit cards, or promotional financing.

 MTR Custom Leather, LLC uses CIM, which allows you to store your sensitive payment information on our secure servers.

If you decide to not contact us directly to resolve any issue concerning your order and file a dispute or chargeback on your purchase, then MTR Custom Leather, LLC is not responsible for any dispute or chargeback fees. The best solution is to contact us regarding the issue first, so we can make it right for you and save you lots of time.

Disclaimer Information

MTR Custom Leather, LLC holsters are constructed to fit standard factory equipped guns only

  • Please read these terms and conditions carefully before using www.mtrcustomleather.com website operated by MTR Custom Leather, LLC.
  • MTR Custom Leather, LLC items are constructed to fit standard factory equipped guns only. Additions such as trigger shoes, extended slide releases, laser sights or any alteration to the frame or external dimensions of the gun itself may render the holster unsafe and increase the risk of an accidental discharge. MTR Custom Leather, LLC holsters are made individually and specifically to fit a single make and model of handgun and are marked accordingly. At no time should a handgun other than the make and model of gun for which the holster is made be used in an MTR Custom Leather, LLC holster. It is the user’s responsibility throughout the serviceable life of the holster to personally check for proper fit and retention. This should be done each time the holster or accessory is used. If any MTR Custom Leather, LLC holster becomes worn, lose or ill-fitting with age, you should cease use immediately.
  • Because MTR Custom Leather, LLC has no control over how its holsters and/or accessories will be used, or who they will be used by after their purchase, we disclaim all liability for incidental or consequential damages to person (s) and/or property resulting from the use of any MTR Custom Leather, LLC products. You should understand that the decision you make to carry a firearm, either for sport or for personal defense, carries with it a certain amount of risk and potential for injury or death. Therefore, it would be advisable that you seek out and acquire proper training before using any firearm or firearm related product.
  • Despite the above legal disclaimer, it is the policy of MTR Custom Leather, LLC that you will be happy with your purchase. If you have any comments or questions regarding the above disclaimer and warranty, or questions about any of our products, please contact MTR Custom Leather, LLC.

Conditions of use:

  • By using this website, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. MTR Custom Leather, LLC only grants use and access of this website, its products, and its services to those who have accepted its terms.
  • Before you continue using our website, we advise you to read our privacy policy [https://www.mtrcustomleather.com/terms-conditions] regarding our user data collection. It will help you better understand our practices.

User accounts:

  • As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password. If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly. We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Limitation on liability:

MTR Custom Leather, LLC is not liable for any damages that may occur to you because of your misuse of our website. MTR Custom Leather, LLC reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between MTR Custom Leather, LLC, and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

Limitation on liability:

MTR Custom Leather, LLC is not liable for any damages that may occur to you because of your misuse of our website. MTR Custom Leather, LLC reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between MTR Custom Leather, LLC, and the user, and this supersedes and replaces all prior agreements regarding the use of this website.


You agree to indemnify, hold harmless, and defend MTR Custom Leather, LLC, its affiliates, and respective officers, directors, employees, agents and affiliates from any and all claims, liabilities, damages, costs, and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the website, your violation of these Terms and Conditions or the Privacy Policy, content posted to the website by you, or your violation of any law or the rights of a third party.


You hereby release MTR Custom Leather, LLC, its officers, employees, agents, and successors from claims, demands all losses, damages, rights, claims, and actions of any kind including, without limitation, personal injuries, death, and property damage, that is either directly or indirectly related to or arises from (i) your use of the Services; or (ii) your purchase of any Products. You hereby waive California Civil Code Section 1542, which states: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor” and you waive any other similar provision of the laws of any other applicable jurisdiction.


If any part of these Terms and Conditions shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms and Conditions, and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

Waiver; Remedies

The failure of MTR Custom Leather, LLC to partially or fully exercise any rights or the waiver of MTR Custom Leather, LLC of any breach of these Terms and Conditions by you shall not prevent a subsequent exercise of such right by MTR Custom Leather, LLC or be deemed a waiver by MTR Custom Leather, LLC of any subsequent breach by you of the same or any other term of these Terms and Conditions. The rights and remedies of MTR Custom Leather, LLC under these Terms and any other applicable agreement between you and MTR Custom Leather, LLC shall be cumulative, and the exercise of any such right or remedy shall not limit MTR Custom Leather, LLC’s right to exercise any other right or remedy.

Governing Law

The laws of the State of North Carolina shall govern these Terms without regard to conflict of law’s provisions.


Any dispute relating in any way to your access or use of the MTR Custom Leather, LLC website, to the products you purchase through the website, or to you relationship to MTR Custom Leather, LLC shall be submitted to confidential arbitration in North Carolina; provided, however, that to the extent you have violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the State of North Carolina. You hereby consent to and waive all defenses of lack of personal jurisdiction and forum non convenient with respect to, venue and jurisdiction in the state and federal courts of North Carolina. Arbitration under these Terms and Conditions will be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator’s award will be final and binding and may be entered into as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions will be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to, or connected with the use of this website or these Terms and Conditions must be filed within one (1) year after such claim of action arose or be forever banned. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. YOU AND MTR Custom Leather, LLC AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and MTR Custom Leather, LLC agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

 Note: MTR Custom Leather, LLC may change, delete, suspend, or discontinue parts or the policy in its entirety, at any time without prior notice.


Cookie Policy

MTR Custom Leather, LLC website we collect and use the information as indicated in our privacy policy. One of the ways in which we collect information is through the use of technology called “cookies”.

What is a cookie?

A “cookie” is a small amount of text that is stored in your browser (such as Google Chrome or Apple Safari) when you browse most websites.

What is NOT a cookie?

It is not a virus, nor a Trojan, nor a worm, nor spam, nor spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit cards or bank details, photographs or personal information, etc. The data they keep is technical, statistical, personal preferences, content personalization, etc.

The web server does not associate you as a person but your web browser. In fact, if you regularly navigate with the Chrome browser and try browsing the same website with the Firefox browser, you will see that the website does not realize that you are the same person because you are actually associating the information with the browser, not with person.

What kind of cookies are there?

  • Technical cookies:  They are the most basic and allow, among other things, to know when a human or an automated application is browsing, when an anonymous and registered user is browsing, basic tasks for the operation of any dynamic website.
  • Analysis cookies:  They collect information about the type of navigation you are doing, the sections you use the most, products consulted, time slot of use, language, etc.
  • Advertising cookies:  They show advertising based on your browsing, your country of origin, language, etc.

What are own and third party cookies?

Own cookies are those generated by the page you are visiting and those of third parties are those generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google Adsense, etc.

What cookies does this website use?

MTR Custom Leather, LLC uses its own and third party cookies. The following cookies are used on MTR Custom Leather, LLC, which are detailed below:

Own cookies:

Login: Login  cookies allow you to log in and out of your MTR Custom Leather, LLC account.

Personalization:  Cookies help us remember which people or websites you have interacted with, so that we can show you related content.

Preferences:  Cookies allow us to remember your settings and preferences, such as the preferred language and your privacy settings.

Security:  We use cookies to avoid security risks. Mainly to detect when someone is trying to hack your MTR Custom Leather, LLC account.

Third party cookies

MTR Custom Leather, LLC uses analysis services, specifically, Google Analytics to help the website analyze the use made by users of the website and improve its usability, but in no case are they associated with data that could identify the user. Google Analytics is an analytical web service provided by Google, Inc., The user can consult here the type of cookies used by Google.

MTR Custom Leather, LLC is a user of the WordPress blog provisioning and hosting platform  , owned by the North American company Automattic, Inc. change its function at any time, and enter new cookies. These cookies also do not give the person responsible for this website any benefit. Automattic, Inc., also uses other cookies in order to help identify and track visitors to WordPress sites, learn about the use they make of the Automattic website, as well as their access preferences, such as It is included in the “Cookies” section of its privacy policy.

Below you have information about the social network cookies that this website uses in its own cookie policies:

  • Facebook cookies, see more information in their  cookie policy
  • Twitter cookies, see more information in their  cookie policy
  • Google+ cookies, see more information in their  cookie policy
  • Pinterest cookies, see more information in their  cookie policy

Can cookies be removed?

Yes, and not only delete, but also block, in a general or particular way, for a specific domain.
To delete cookies from a website, you must go to your browser settings and there you can search for those associated with the domain in question and proceed to delete them.

More information about cookies

You can consult the regulation on cookies published by the Spanish Agency for Data Protection in its “Guide on the use of cookies” and obtain more information about cookies on the Internet,  http://www.aboutcookies.org/

If you want to have more control over the installation of cookies, you can install programs or add-ons to your browser, known as “Do Not Track” tools, that will allow you to choose those cookies that you want to allow.

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