Terms/Conditions/Shipping

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Shipping & Returns

MTR Custom Leather, LLC strives hard to customize each holster with the best quality and detail.

Shipping:

MTR Custom Leather uses USPS for all shipping. You can choose at checkout how you would like your package shipped (first class, priority mail, express). MTR Custom Leather can ship internationally, please call (336) 879-2166 or email at sales@mtrcustomleather.com to place your order.

MTR Custom Leather takes great pride in all products that we produce because they are handcrafted for each customer to order.

MTR Custom Leather strives hard to customize each holster with the best quality and detail. Because each holster is custom- made to order, we ask you to be patient with us. When you order a holster from MTR Custom Leather please allow 15-20 weeks for custom items.  Custom items like full exotic leather, thumb breaks, some lasers/lights/optics, etc. Belt and non-custom items may take 8-12 weeks for production. To find out your status of your order login to your MTR account. Don’t forget to check out our quick ship items. Feel free to give us a call (336) 879-2166, to find out our current production time on an order. We will try our best to work with you for a certain occasion like birthday presents or holiday gift, etc. Don’t forget get about our gift cards.

MTR Custom Leather wants to inform all customers that each order as stated above is made to order. Therefore, once the professional manufactures get to production on your orderthey may come to the conclusion that your order may not be able to be completed. Due to multiple of reasons, like the variations/attributes/options of the order may not be functional once properly put all together. If the order with all the different options does not seem safe or functional when engineered, than the manufactures will not be able to complete the order. At that time, we may be able to give you other options for the order or a full refund will be given back.

Warranty/Return Policy:

 

  • MTR Custom Leather stands behind the craftsmanship of all our products. If your holster has any manufacturing defects due to normal use such as, loose or torn stitching, torn leather, we will take all necessary actions to correct the problem.
  • If the defect is found to be because of misuse or abuse, we will communicate with you to reach a fair repair or replacement cost.
  • If any chemicals or solutions have been applied to the product, then the warranty is no longer in affect.
  • If there is nothing manufacture wrong with the product, then there is no return or exchange on products due to the fact that every item is made to customers’ requests.
  • Keep in mind that some products may be slightly different than the pictures online due to the custom made nature of the product. When you make something custom from genuine leather, no two items will be identical. Some of the pictures may be slightly altered from how they appear in reality. Colors may also vary as a result of differences between hides. Additionally, dark and light areas may appear on products due to particular hide. Horse hide tends to mot show detail as well as the bull hide leather dose.
  • Any item returned must be unused and in “as new” condition. Must have original untorn package.
  • Belts that are made to your individual sizing specifications are not returnable for exchange or refund. No exceptions! Please, carefully follow our measuring instructions on our “FAQ” page located under important links.
  • Items returned for refunded, must be shipped back within the four-day inspection period following delivery to your address, and in the original packaging (padded envelopes are crushed easily in transit and any damages as a result will void any guarantee.) Returns made after the four-day inspection period, not to exceed 30 days from date of sale, will be accepted for exchange only! That is providing the item is both unused and in “as new” condition. There may be a 30% restocking fee. If you cancel your order, there will be a 8% charge. If you change your order throughout the process, there will be a $10 fee each time your order is changed. If you decide to cancel your order while your order is currently being processed or is completed, then there is a 30% restocking fee. After 30 days, all sales are considered final. Special order items, belts made to your individual sizing specifications, and all discontinued items cannot be exchanged or returned for a refund.
  • Original or return shipping charges are not subject to refund or reimbursement.
  • Must call or email before you return your product. Must send pictures of the problem of the product.
  • If you do not contact us before you ship the item back to us, than your item may be lost in the returns department, no guarantee.

Purchases that have been approved for return can be shipped to:

Attn: Return & Exchange Dept.
MTR Custom Leather, LLC
5052 Doc Hayworth Rd
Ramseur, NC 27316

Privacy Statement

All client information is private and confidential; we do not share, trade, or sell to anyone.

MTR Custom Leather elects to use PayPal for secure online transactions. The service allows you to send money without sharing financial information, with flexibility to pay using your PayPal account balances, bank accounts, all major credit cards or promotional financing.

If you would like to pay over the phone via credit card, please call for assistance (336) 879-2166. There is a 4% credit card fee for transactions conducted by phone.

The best way to check the status of your order once you have placed it, is by logging into  your MTR Custom Leather account. Each week your order will be updated according to the time remaining.

Once your order is shipped and completed, MTR Custom Leather, LLC will send you a follow up email for a review about 5 days after you receive your order. We want to know how your experience was with MTR and how you are enjoying your new MTR product.

Disclaimer Information

MTR Custom Leather, LLC holsters are constructed to fit standard factory equipped guns only

  • MTR Custom Leather holsters are constructed to fit standard factory equipped guns only. Additions such as trigger shoes, extended slide releases, laser sights or any alteration to the frame or external dimensions of the gun itself may render the holster unsafe and increase the risk of an accidental discharge. MTR Custom Leather holsters are made individually and specifically to fit a single make and model of handgun and are marked accordingly. At no time should a handgun other than the make and model of gun for which the holster is made be used in an MTR Custom Leather holster. It is the user’s responsibility throughout the serviceable life of the holster to personally check for proper fit and retention. This should be done each time the holster or accessory is used. If any MTR Custom Leather holster becomes worn, loose or ill-fitting with age, you should cease use immediately.
  • Because MTR Custom Leather has no control over how its holsters and/or accessories will be used, or who they will be used by after their purchase, we disclaim any and all liability for incidental or consequential damages to person (s) and/or property resulting from the use of any MTR Custom Leather products. You should understand that the decision you make to carry a firearm, either for sport or for personal defense, carries with it a certain amount of risk and potential for injury or death. Therefore, it would be advisable that you seek out and acquire proper training before using any firearm or firearm related product.
  • Despite the above legal disclaimer, it is the policy of MTR Custom Leather that you will be happy with your purchase. If you have any comments or questions regarding the above disclaimer and warranty, or questions about any of our products, please contact MTR Custom Leather

 Note: MTR Custom Leather may change, delete, suspend, or discontinue parts or the policy in its entirety, at any time without prior notice.

Cookie Policy

MTR Custom Leather, LLC website we collect and use the information as indicated in our privacy policy. One of the ways in which we collect information is through the use of technology called “cookies”.

What is a cookie?

A “cookie” is a small amount of text that is stored in your browser (such as Google Chrome or Apple Safari) when you browse most websites.

What is NOT a cookie?

It is not a virus, nor a Trojan, nor a worm, nor spam, nor spyware, nor does it open pop-up windows.

What information does a cookie store?

Cookies do not usually store sensitive information about you, such as credit cards or bank details, photographs or personal information, etc. The data they keep is technical, statistical, personal preferences, content personalization, etc.

The web server does not associate you as a person but your web browser. In fact, if you regularly navigate with the Chrome browser and try browsing the same website with the Firefox browser, you will see that the website does not realize that you are the same person because you are actually associating the information with the browser, not with person.

What kind of cookies are there?

  • Technical cookies:  They are the most basic and allow, among other things, to know when a human or an automated application is browsing, when an anonymous and registered user is browsing, basic tasks for the operation of any dynamic website.
  • Analysis cookies:  They collect information about the type of navigation you are doing, the sections you use the most, products consulted, time slot of use, language, etc.
  • Advertising cookies:  They show advertising based on your browsing, your country of origin, language, etc.

What are own and third party cookies?

Own cookies are those generated by the page you are visiting and those of third parties are those generated by external services or providers such as Mailchimp, Mailrelay, Facebook, Twitter, Google Adsense, etc.

What cookies does this website use?

MTR Custom Leather, LLC uses its own and third party cookies. The following cookies are used on MTR Custom Leather, LLC, which are detailed below:

Own cookies:

Login: Login  cookies allow you to log in and out of your MTR Custom Leather, LLC account.

Personalization:  Cookies help us remember which people or websites you have interacted with, so that we can show you related content.

Preferences:  Cookies allow us to remember your settings and preferences, such as the preferred language and your privacy settings.

Security:  We use cookies to avoid security risks. Mainly to detect when someone is trying to hack your MTR Custom Leather, LLC account.

Third party cookies

MTR Custom Leather, LLC uses analysis services, specifically, Google Analytics to help the website analyze the use made by users of the website and improve its usability, but in no case are they associated with data that could identify the user. Google Analytics is an analytical web service provided by Google, Inc., The user can consult here the type of cookies used by Google.

MTR Custom Leather, LLC is a user of the WordPress blog provisioning and hosting platform  , owned by the North American company Automattic, Inc. change its function at any time, and enter new cookies. These cookies also do not give the person responsible for this website any benefit. Automattic, Inc., also uses other cookies in order to help identify and track visitors to WordPress sites, learn about the use they make of the Automattic website, as well as their access preferences, such as It is included in the “Cookies” section of its privacy policy.

Below you have information about the social network cookies that this website uses in its own cookie policies:

Can cookies be removed?

Yes, and not only delete, but also block, in a general or particular way, for a specific domain.
To delete cookies from a website, you must go to your browser settings and there you can search for those associated with the domain in question and proceed to delete them.

More information about cookies

You can consult the regulation on cookies published by the Spanish Agency for Data Protection in its “Guide on the use of cookies” and obtain more information about cookies on the Internet,  http://www.aboutcookies.org/

If you want to have more control over the installation of cookies, you can install programs or add-ons to your browser, known as “Do Not Track” tools, that will allow you to choose those cookies that you want to allow.

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